Refund and return policy
Last updated: July 13, 2026
We want every AnnzoCart order to arrive complete and in good condition. If something isn't right, here's how we handle it.
Damaged, missing, or incorrect items
Contact support within 48 hours of delivery or pickup with your order number and, where possible, a photo of the item. We'll issue a replacement or a refund to your original payment method — whichever you prefer.
Perishable and frozen items
Fresh produce, dairy, and frozen goods are evaluated case by case, since quality issues are often specific to the item and delivery conditions. Report any issue as soon as possible — ideally the same day — so we can resolve it quickly.
Change of mind
Unopened, non-perishable items in original packaging may be returned within 14 days of delivery for a refund, minus any delivery fees already incurred. Perishable, frozen, and opened items are not eligible for change-of-mind returns for food-safety reasons.
Cancellations
Orders can be cancelled free of charge before they enter fulfillment. Once an order is being picked, packed, or is out for delivery, it can no longer be cancelled — please use the damaged/missing/incorrect process above if there's an issue on arrival.
Refund timing
Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
How to request a refund or return
Reach our support team through the contact page or email support@annzocart.com with your order number. You can also view past orders from your order history.